Unacceptable

“The Hilton Anchorage received an ‘Unacceptable’ rating on its December 2016 Hilton Quality Assurance (QA) Report. This score was primarily related to guest satisfaction survey scores and guest room cleanliness.”  —Kroll Bond Rating Agency, March 23, 2017.

Updates

Hilton Anchorage Update

On Thursday January 26, 2017, Housekeeping manager Ivan Tellis announced to the housekeeping department that Holland America Cruise line will not be using the Hilton Anchorage Hotel to lodge guests this summer.  Holland America had been a regular customer of the hotel.

Report: Flagging Debt Issues for Lenders and CMBS Bondholders re: Columbia Sussex Corporation

January 20, 2017

At its peak, Columbia Sussex had over 80 properties; today the company has less than half of that number. Much of the shrinkage is attributable to the company’s failure to meet debt obligations, an issue the company has struggled with even while the lodging industry recovered following the global financial crisis.

Download the report.

Laundry room flood December 12, 2016

On December 12, 2016, the laundry room flooded at the Hilton Anchorage. It also flooded three times in 2015.

This video shows water falling from the ceiling and accumulating on the floor, while electrical equipment can be heard still in operation.

Half-lit Hilton Logo

This picture of the Hilton Anchorage was taken on October 19, 2016.

 

Report: Behind the Wallpaper

September 27, 2016

The Hilton Anchorage has been combatting persistent mold and conditions conducive to mold growth at the hotel since at least 2014.

Download the report.

$10k of merchandise stolen from locked room!

On 6/08/2016 a Columbia Sportswear representative reported to Anchorage police that $10k worth of merchandise was stolen out of a locked conference room. Read more.