“The Hilton Anchorage received an ‘Unacceptable’ rating on its December 2016 Hilton Quality Assurance (QA) Report. This score was primarily related to guest satisfaction survey scores and guest room cleanliness.” —Kroll Bond Rating Agency, March 23, 2017.
At its peak, Columbia Sussex had over 80 properties; today the company has less than half of that number. Much of the shrinkage is attributable to the company’s failure to meet debt obligations, an issue the company has struggled with even while the lodging industry recovered following the global financial crisis.
On December 12, 2016, the laundry room flooded at the Hilton Anchorage. It also flooded three times in 2015.
This video shows water falling from the ceiling and accumulating on the floor, while electrical equipment can be heard still in operation.
The Hilton Anchorage has been combatting persistent mold and conditions conducive to mold growth at the hotel since at least 2014.
On 6/08/2016 a Columbia Sportswear representative reported to Anchorage police that $10k worth of merchandise was stolen out of a locked conference room. Read more.